Is your IT infrastructure agile enough to respond instantly to changes in business demand?

Are your operational costs predictable and manageable?

Do you know how to measure success in your infrastructure environment?

Managing your IT infrastructure is more than just managing technology.  It’s the foundation that drives your business.  If you have questions about the value of the data generated from your reporting tools, about your ability to control costs today and predict future needs, or about your infrastructure’s ability to smoothly adapt to the demands of the business, it may be time to evaluate your IT environment.

Backup Quality Audit
Glasshouse’s Backup Quality Audit provides more than just a ‘health check’ for your backup operations: our vendor-independent, experienced consultants take a deep, hard look into your backup operations, evaluating the technology, skill sets (people), policies and processes you have in place.  This service is targeted to quickly assess the current state of your backup environment and offer recommendations and a roadmap for driving efficiency and improving maturity.

Backup Reporting & Metrics
GlassHouse’s Backup Reporting & Metrics service allows you to gain visibility into your backup operation and recognize instantly if there are issues that require immediate attention.  Alleviate bottlenecks, accurately plan for growth, and be accountable for smart investment decisions.  Assess your environment with real-time reports and collect historical data that helps your accurately trend, forecast and troubleshoot problems.  Reduce the burden of constant monitoring activities. Let our proprietary IP and methodologies keep you on task and informed. 

Remote Support
GlassHouse’s Remote Support service provides 24x7 expertise specific to your environment.  Use your time to focus on innovative ways to drive the business, not fussing about daily backup processes. For an affordable and flexible support plan, our Remote Support service provides ongoing, unlimited direct telephone access to a storage and backup team. Your Remote Support team’s mission is to quickly resolve issues, apply best practices to improve efficiency and reduce risk of downtime and data loss.

Enhanced Remote Support
If you want more in-depth reporting and analysis than our Remote Support service offers, our Enhanced Support service provides full vendor management, access to proprietary tools, and relevant metrics for predicting growth and capacity usage.  Your enhanced team is dedicated to monitoring your system and correcting issues before they become problems, collecting and analyzing accurate data for planning and protection, and optimizing assets to reduce your costs.

Onsite Support
Does your existing team have the bandwidth to support daily operations and drive new initiatives?

Does your in-house skill set cover all your storage and backup operational needs?

Recruiting and retaining the right mix of people, skills and technology to support this is an ongoing challenge for any IT operation. So how do you keep up in a hotly competitive market?

GlassHouse’s experienced consultants are available to augment your existing team.  Whether you need to ramp up resources and launch a new project, or are challenged with gap-filling for short- or long-term absences, our industry-leading experts can work with your in-house team to ensure an efficient and flexible IT environment.

Managed Services
GlassHouse’s Managed Services allows you to outsource the overall management and support of your IT infrastructure to vendor-independent professionals with deep technical knowledge and practical, hands-on experience.  Free your time to focus on driving the business and identifying opportunities.  Have confidence in the metrics and reports from your infrastructure so that you can make confident decisions that impact the business’ ROI.  Establish standard, smooth processes for that control costs and improve efficiency.  Tightly align the business with IT service delivery capabilities for maximum impact and value for the business.  Let GlassHouse’s expert team focus on stabilizing, optimizing and managing your infrastructure.

Storage Allocation Tracking Service
Storage Allocation Tracking is a proprietary GlassHouse service that provides our clients with automated reports reflecting the true quantity of allocated storage.Avoid the confusion of double or triple counting mirrored servers and duplicated copies.  Understand exactly how your storage is allocated so that you can better optimize efficiency, apply appropriate chargebacks, and improve service levels.

For more information, contact a GlassHouse professional.